23HOMESTAY – Privacy Policy & Terms of Service

I. Personal Information & Data Privacy Policy

Before booking or using our services, guests must agree to the following privacy terms to ensure transparency and protection of your data.

1. Why We Collect Your Information

  • Verify identity: Full name, phone number, email, ID/passport to secure your booking and check-in.
  • Support your stay: For customer service, follow-up messages, updates, or offers.
  • Improve your experience: Customize your stay and improve our services based on your preferences.

2. How Your Information Is Used

  • Manage bookings and payments
  • Communicate important stay-related updates
  • Improve service quality

We will never sell or share your data with third parties, unless:

  • Required by law
  • Necessary to protect our rights or guest safety

3. Who Has Access

Only key staff and verified service providers (e.g., payment gateways, cleaning partners) will access your data—and only to fulfill your booking or service.

4. Data Retention

Your info will be stored securely as long as you’re using our services. If inactive for a long period, we may anonymize or delete it.

5. Your Rights

You can request to update or delete your personal data anytime via:

By using our service, you agree that 23Homestay can store and process your data for operational, legal, and marketing purposes under this policy.

II. Guest Terms of Service

1. Bookings & Payment

  • A reservation is only confirmed after deposit or full payment.
  • Cancellation policy may vary depending on where you booked (direct or via platforms like Airbnb).
  • Guests must provide accurate contact and identification info before check-in.

2. Flexible Check-In & Check-Out

We operate with flexible check-in/check-out times as agreed during booking. You’ll be informed of your personalized schedule via message before arrival. If you’d like to adjust your times, let us know—we’ll accommodate if available.

3. Guest Responsibilities

  • Respect other guests, neighbors, and the property.
  • No illegal or disruptive activities are allowed.
  • Any loss or damage to property will be charged based on actual value or service recovery cost.

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